Statement of Purpose

Penhellis is a home which provides general nursing care for up to 26 adults, male and female of varying ages. Accommodation provides adequate space for a wheelchair user and incorporates a seating area in each room. There are communal spaces and bathroom facilities which are accessible for all residents.

To meet the needs of a varied needs of people we are able to provide several communal areas to enable our service users to feel comfortable and at ease within the accommodation. We recognise that service users of different ages will have different interests and so the home is able to provide and support a variety of leisure interests such as gardening, crafts, workshop and social groups; some are on the premises whilst others involve going out into the local community.

The home prides itself on its ability to provide specialist care for conditions such as Parkinsons Disease, Multiple Sclerosis, Motor Neurone Disease and palliative care. Staff receive regular training both in house and externally to ensure the standards of care we deliver remain high. The home expects to provide further training where necessary to enable us to deliver appropriate and holistic care to all residents. We only admit people once we have carried out the necessary assessments to enable all needs to be met. The home will decline to admit anyone if we are unable to meet needs. It is the homes practice to involve outside agencies and with the involvement and support of the multi disciplinary team.

Our staff have significant experience delivering care for service users with a broad age range as well as those with physical disabilities and degenerative disease. All care needs will be discussed on an individual basis prior to admission.

Our Statement of Purpose gives information to prospective service users on how we run the home and what they can expect from us at Penhellis.



To only admit people that we are sure we can provide a high standard of appropriate care and fully meet their needs.


People are encouraged to bring other family members or friends when they come to view the home and discuss with the manager care that would be required and their individual needs.

The manager will have an open approach and encourage staff, residents and their representatives to have an input in the home. The manager will also carry out regular surveys and questionnaires of the people who have an input in the home to ensure high standards are maintained. Regular audits will also be performed in the home to ensure all equipment and services are adequate and meet the needs of those that use them.

The manager of the home will ensure that all policies and procedures are maintained and updated when required.

The manager will ensure that the Statement of Purpose is upheld at all times.

Before a person can be admitted to the home a full assessment needs to be completed by the registered manager or representative to make sure the home is able to fully meet the needs of the prospective service user. This will cover all activities of daily living such as diet, speech & communication, mobility, behaviour, cognition, personal hygiene & dressing, sleep, recreation and a medical history.

People (or their representatives) must read and agree with the homes Terms and Conditions prior to moving in.

Prospective Residents are invited to move into the home on a trial basis of up to 4 weeks. During this time either party has the right to terminate the stay with no notice required.

Where possible all emergency admissions are avoided. However if it is necessary to admit a someone before all required assessments can be completed the home will ensure all necessary information is gained and given out within 48 hours. All other admission criteria will be met within 5 days.



To provide a holistic and appropriate plan of care for each individual.

To maintain each person’s privacy and dignity.

To ensure people receive care from outside health professionals when necessary.


During the first week a meeting will be held between the manager or other appropriate member of staff and the service user and their representative to formulate a detailed plan of care which suit’s the persons holistic needs.

People will have their own care plan in which all information required to provide a high standard of care is documented. This plan is available for all care staff to read to ensure they carry out the correct care.

Following the formulation of the care plan the manager or representative will call in any health care professionals deemed necessary to improve the care being delivered – or at any time during the stay.

Care plans will be reviewed monthly or more often if necessary by the manager or representative and any changes to the persons health and or care requirements will be documented and changes to care implemented.

Subject to agreement the involvement of family and friends is actively welcomed in daily life, within the scope of the care plan. Subject to us receiving consent from the resident, family and friends are encouraged to contribute to the care plan reviews.

At all times any information recorded in the care plan will be written in such a way that it is accessible to the individual and/or representative – taking into account the General Data Protection Regulation (GDPR) 2018.

The home will has a strict Drug Policy and Procedure, which ensures people receive the correct and appropriate medication. These will be reviewed in house by qualified staff at least annually.

Individuals, where appropriate and in agreement with the management of the home may handle their own medication in accordance with the home’s policy and procedure for self medicating service users.

Whenever a person is receiving personal care, the door to the room will be shut and curtains pulled and only those staff required to administer the care will be present. No member of staff will enter the room without knocking to check it is appropriate.

All consultations with healthcare professionals, legal and financial advisors are conducted in the privacy of the persons room and a nurse will only be present when necessary or requested by the person or their representative.

Service users may entertain friends and relative in their own room at any time, providing consideration is given to other service users and staff in the home.

People will have access to a private telephone in their room for personal use, outgoing calls are charged for.

People will be addressed as preferred and this will be recorded in the care plan and staff will use this at all times.

People will wear their own clothes at all times. People and/or their representative are asked to ensure all clothes are marked with their name. Clothes will then be cared for by the home, unless special care is needed – such as dry cleaning, when it will be the responsibility of the individual or their representative.

People will be treated with respect and the “Principles of Care” will be upheld at all times.

Leading up to a person’s death, the individual and their family and friends will be treated with respect and sensitivity and privacy and dignity maintained.

People are asked in advance if they have any final requests, spiritual needs, rites and or function they would wish to receive leading up to and following their death and what staff in the home would need to do.

The nursing staff will liaise with the service users GP and any other appropriate healthcare professional ie: MacMillan Nurses to ensure the person receives adequate pain relief and other symptoms which are causing distress can be managed.

If family wishes to stay with them during their final illness then staff will assist wherever possible.

Although the home cannot provide separate accommodation relatives are welcome to stay in the home and be provided with meals and beverages.

Families require professional bereavement counselling, copies of leaflets and contact details can be obtained from the staff.

In the event that a person has passed away the nursing staff have a strict policy and procedure to follow to ensure all legal requirements are met. Family and friends will be given adequate time to pay their respects. At all times following death staff will continue to show respect and sensitivity to the person and their family and friends.



That people are encouraged and helped to maintain hobbies and activities they wish to. Relatives and friends are encouraged to become part of the home and play an integral part of the peoples life.

People are encouraged to be as independent as they are able.

People have the right to exercise free choice and control of their lives wherever possible.

Meal times are a social time and meals are nutritional and well presented.


The manager or representative will discuss during pre-admission assessments any hobbies or activities  that people would like to pursue after their admission and if these would be practical. The findings will be passed on to the activities coordinator and Life style co-ordinator for any arrangements to be made.

Visits from religious clergy are encouraged and if preferred arrangements can be made to visit their usual clergy. The home can arrange such visits and a member of staff can accompany the person where required. There may be an additional charge for this.

Relatives and friends are encouraged to visit the home and are made to feel welcome. Where people can still get in cars, families are encouraged to take them out. Families and friends are always encouraged to come and have a meal at the home. A charge will be made for this and 24 hours notice would be appreciated.

People are encouraged to set their own timetable for the day and the home has policies and procedures for promoting independence.

People are encouraged to bring with them appropriate personal belongings to help ensure their room feels like home and comfortable, providing items are practical for the room.

The home prefers and actively encourages people and /or their representatives to handle their own financial affairs, but the home will give help and guidance when requested.

The menu includes fresh products where possible and from local sources when available. Lunch is generally the main meal of the day, but changes can be made to accommodate individual service users.