Helpful Information
LAUNDRY
We have an in house laundry service and will do all washable laundry. If an item is Dry Clean Only then we would ask relatives / friends to take charge of this. We do ask that you try to ensure all laundry is suitable for machine washing and preferably the tumble dryer as well, although we can dry woollens etc. naturally. As much as we would like to be able to cater for hand washing items, time does not allow for this. Please be aware that all items will be washed in the machine.
WE DO ASK THAT ALL ITEMS OF CLOTHING ARE CLEARLY MARKED WITH THE CLIENTS NAME BEFORE THEY ARE BROUGHT INTO THE NURSING HOME. THE NURSING HOME CANNOT BE RESPONSIBLE FOR UN-NAMED ITEMS GOING MISSING.
VALUABLES & CASH
We do ask that clients / representatives inform the management of any valuables that the service user brings into the nursing home. If an item is of great value then we advise the service user to take out a separate policy, as it would not be covered by the home's extensive policy.
We advise that the service user does not keep large sums of money in their possession. We prefer that they only have enough for their daily needs. A maximum of £25.00 is advised.
The nursing home will provide a lockable storage space for items of value and cash if the service user requests - please discus this with the management. If the service user and / or representative would prefer the cash to be kept in the locked cabinet in the office and for the secretary to handle the money then this can be arranged with the manager and a record of all transactions will be kept for you to see at any time.
TELEPHONE
Each room has its' own telephone point and all clients can make direct dial outside calls by pressing "9" before dialling to get an outside line. These calls are logged and charged for periodically. You will receive a bill.
The care home has a direct dial service available to all clients on request to the management and this is charged for monthly – see "Extras Menu".
CALL BELL SYSTEM
Every room has a call bell point and it is important to note that these bells can only be turned off at individual points. Therefore preventing the switching off of the bell and someone then forgetting to attend when they are free.
TOILETRIES
We like for clients' to provide their own toiletries such as:
- Soap / Bubble Bath
- Deodorant / Talcum Powder
- Toothpaste / Denture Cleaner / Toothbrushes
- Razors / Shaving Foam / Aftershave
- Perfume / Make Up
We provide all incontinence products where required.
